Our Terms and Conditions

General Terms of Service Overview

Welcome to SO Web Designs! We’re thrilled to work with you and bring your online vision to life. These Terms and Conditions are here to keep things clear and smooth for both of us. By signing up for our services, you’re agreeing to the following, so let’s dive in!

Quotes and Payments

Once we’ve agreed on a project, we’ll send you a quote that’s valid for 30 days. To kick things off, we’ll need a 50% deposit upfront, with the remaining 50% due once the project’s wrapped up, payable within 14 days of completion.

Payments can be made via bank transfer, we’ll share all the details when the time comes. If payments are delayed beyond 7 days, we may need to pause work or, in rare cases, step back from the project entirely, just a heads-up to keep us both on track!

Refunds

We’re all about delivering top-notch work, but if you change your mind after we’ve started, refunds depend on how far we’ve got. The initial deposit covers our initial efforts, so it’s non-refundable once work begins. If you need to cancel, just let us know in writing with 14 days’ notice, any work already completed will still need to be settled, but we’ll make it fair and square.

Website Development

Your website is your digital star, and we’re here to make it shine! We’ll need you to provide content, feedback, and approvals on time to keep things moving. Delays on your end might nudge the timeline, but we’ll work together to get back on course. Oh, and a little favour, every site we build includes a small “Designed by SO Web Designs” link on the footer. It helps us keep costs low for you (win-win!), but if you’d rather remove it, it’s a one-off £150 fee.

Intellectual Property

Once your project’s paid in full, the website design and graphics are all yours to enjoy. Until then, they stay under our creative wing at SO Web Designs. If you’re bringing images, text, or other goodies to the mix, just make sure they’re yours to use or properly licensed, we’ll need your confirmation before we weave them in. And a quick note: our designs are crafted just for you, so please don’t resell or pass them off as your own without our say-so. Let’s keep this magic between us!

Privacy & Data Protection

Your trust means everything to us. Any personal or business info you share is handled with care, following UK data protection laws, including GDPR. Want the full story? Pop over to our Privacy Policy to see how we collect, store, and protect your data. It’s all about keeping things safe and sound!

Third-Party Services

To make your site extra awesome, we might use third-party tools, like hosting providers or plugins. These come with their own rules, so it’s worth giving their terms a quick peek. We’re not responsible for their hiccups, but we’ll be there to guide you through any bumps along the way.

Force Majeure

Life can throw curveballs, like storms, cyberattacks, or tech gremlins (no alien invasions, we hope!). If something beyond our control delays your project, we won’t be liable. Rest assured, we’ll hustle to get back on track and keep you posted every step of the way.

Limitation of Liability

We’re pros at what we do, but we’re not miracle workers (yet!). If something goes awry, like loss of profit or data issues, we won’t be held liable beyond the project’s cost. It’s rare, but we like to keep expectations crystal clear.

Cancellation & Termination

Need to hit pause or part ways? Just give us 14 days’ written notice, any completed work will still need payment, but we’ll sort it fairly. If things go off track on your end (like late payments or breaches of these terms), we might need to step back too, but we’ll always give you a heads-up in writing first.

Updates to Terms

We might tweak these terms now and then to stay fresh and compliant. Any big changes come with a shout-out, and the latest version will always live right here. Keep an eye out for the latest!

Dispute Resolution

Not seeing eye to eye? Let’s sort it out like pros. We’ll try a friendly chat or mediation first. If that doesn’t crack it, these terms fall under English law, and we’ll head to the courts of England and Wales. Here’s to smooth sailing!

Get in Touch

Questions? We’re here to help! Reach us at www.sowebdesigns.co.uk or ring us on 01276 501465. Let’s make your project a smashing success!

Updated April 2025